Shipping & Returns – SUPER-OLI

Shipping & Returns

Shipping & Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. 

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. 

Shipping Costs

United States: 
Standard shipping (1 to 3 business day transit) on all orders is $1.00 per item. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

 

Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on items eligible for returns are accepted within 30 days of order date. Items must be returned unopened/unused, in original packaging. To return an item follow the directions below:

  1. Email kiley@oleo.live with your order number, from there instructions will be provided. 

Late Returns

Any item returned after 30 days from order date is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.